Browsing by Author "Diaz Puruncaja, Danny Manuel"

Now showing 1 - 2 of 2
  • No Thumbnail Available
    Item
    Development of a web application for managing medical records at the D'Mujer a Mujer obstetric clinic in the La Maná cantón.
    (Ecuador: La Maná: Universidad Técnica de Cotopaxi; Extensión La Maná, Carrera de Sistemas de Información, 2025-10-02) Chicaiza Ricaurte, Sara Geovanna; Chiriboga Guarochico, Esmeralda Del Rocio; Córdova Vaca, Alba Marisol; Diaz Puruncaja, Danny Manuel
    This research presents the development and implementation of a web application for managing medical records at the “D'Mujer a Mujer” Obstetric Clinic, located in La Maná Canton, Ecuador. The system was built using development technologies such as HTML, CSS, JavaScript, PHP, and MySQL, and was developed under the agile Scrum methodology, enabling the integration of key features such as patient registration, appointment scheduling, clinical report generation, and real-time access to medical histories. The study followed an applied approach with a technological-experimental design, using surveys and interviews to gather requirements. As part of the system validation, a satisfaction survey was conducted with its users, yielding favorable results: 100% stated that the system facilitates access to medical records, 95% noted an improvement in service times, and 98% reported overall satisfaction with the system. These findings demonstrate that the tool meets its intended objectives, significantly improves clinical management, and serves as a replicable model for similar healthcare institutions.
  • No Thumbnail Available
    Item
    Impact of customer management systems on business process optimization: a case study at Home Link-Or.
    (Ecuador: La Maná: Universidad Técnica de Cotopaxi; Extensión La Maná, Carrera de Sistemas de Información, 2025-10-06) Solorzano Casquete, Angel Eduardo; Vaca Endara, Carlos Armando; Diaz Puruncaja, Danny Manuel
    The digital transformation of commercial processes represents a key factor in organizational competitiveness. This study analyzes the impact of a customer relationship management (CRM) system developed for the company Home Link-OR, incorporating business intelligence (BI) tools and modern technologies such as HTML, CSS, JavaScript, PHP, XAMPP, and MySQL. Through a mixed-methods approach, operational efficiency, customer perception, and internal staff experience were evaluated before and after the implementation. The results reveal a significant improvement evidenced in service efficiency, reflected in a reduction in the average service time by 65.2%, decreasing from 22.4 to 7.8 minutes. This variation represents a substantial advance in the system’s response capacity, enabling the service of a greater number of users in less time. The reduction in waiting times not only optimizes the use of available resources but also contributes to improving the perception of the service by users, which is fundamental for strengthening institutional quality and continuous improvement processes. The study concludes that the implementation of a CRM with integrated BI can operationally transform an SME, enhance its strategic capacity, and increase customer and employee satisfaction. This case demonstrates that the adoption of technologies adapted to the organizational context is key to scalability and sustainability in emerging markets.